Collections Agent

Job Description
As a Collections Specialist you'll play a critical role in providing support to our members in the personal lending products. You will use your negotiations skills when making outbound calls to clients in order to return delinquent accounts to performing status.
Join Achieve, change the future
At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 2,700 employees in mostly hybrid or work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, while putting your well-being first.
Qualifications
What you'll do:

• Contact clients regarding delinquent accounts
• Negotiate payment options to early stage collection accounts
• Utilize your strong negotiations skills to bring delinquent accounts back to performing status
• Provide exceptional member experience
• Exercise discretion and independent judgment
• Process requests and account changes

What you'll bring:

• Minimum of 2 year's Collections experience, 3rd party collections or sales experience; unsecured collections preferred
• Strong verbal and written communication skills
• Ability to stay organized while working on multiple tasks
• Excellent Attendance throughout training

Additional Information
Shift: Choose Monday-Friday, 6a-3p, 7a-4p, 9a-6p or 10a-7p
Pay: $19.50 + Monthly Bonus and additional shift differential available for closing shift.
Hiring in Phoenix, AZ metro area only.
Achieve well-being with:

• 401 (k) with employer match
• Medical, dental and vision with HSA and FSA
• Competitive and flexible PTO, including dedicated volunteer days
• Complete wellness support with access to Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.