Collections Agent

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Key Responsibilities:

• Demonstrate strong self-motivation and passion for learning various new payment solutions, and utilize advanced probing negotiation and skills to understand customer situations and resolve delinquency.
• Learn about new business concepts and new collection techniques or payment programs in a fast-paced environment to drive continuous business improvement.
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations.
• Lead conversations to choose among alternative courses of action to resolve delinquency issues and bring accounts back on track.
• Show great sense of ownership, timeline and receptiveness to development feedback while following established procedures, policies, and planned schedule to drive the best results.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate a strong focus on key performance indicators (KPIs) to drive collection efficiency and achieve monthly targets.
• Navigate multiple call center platforms while staying engaged with our customers on the phone, and handle the cases accurately.
• Use strong attention to detail and a strong drive to follow up on unsolved cases.
• Ensure compliance with applicable laws, rules, and regulations.
• Adhere to internal policies by applying sound ethical judgment regarding personal behavior, conduct and business practices, while escalating, managing and reporting control issues with transparency.

Qualifications:

• High School diploma/GED required.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Minimum of one year of collection or customer service experience required, either by phone or in-person.
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred.
• Internet access from home is required.

Compensation & Benefits:

• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs. Additionally, we contribute 75% of the premium for your spouse and/or dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.