Collections Analyst

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?  

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.  

And we do that at an enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity

The Collections Analyst works with the Accounts Receivable Team to collect Past Due receivables. This role requires a positive and proactive attitude, strong organizational skills, and an ability to handle a high volume of accounts. The Collections Specialist will need to maintain positive relationships with clients, the Customer success team and Billing team. This role will be supporting our customers and AR/Billing Analysts in resolving account issues preventing payment. This role is primarily focused on new projects, administrative functions and collections resolution. The Collections Analyst is not a management position.

Key Responsibilities

• Maintain an aged portfolio of accounts, documenting status and reviewing weekly with Accounting Manager.
• Assisting in fielding and triaging incoming phone calls and emails for the Accounting Department – includes supporting customers by processing payments and Updating contact details.
• Providing help posting incoming cash daily.
• Researching and analyzing accounts prior to initiating contact, examine historical data, evaluate past collection efforts & billing practices.
• Submitting customer requests to cancel services for review/retention efforts.
• Reviewing accounts and cash application transactions for accuracy.
• Working with Customer Success and Billing Analysts to clarify billing requirements preventing payments.
• Determine most effective and economical means of collection for each account; apply standard due diligence practices to collect monies owed; compose correspondence requiring knowledge of procedures and practices in collections.
• Maintain files on all accounts, documenting special needs and processes.
• Manage multiple systems to understand full account history & escalate issues impacting ability to collect.
• Recommend accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
• Troubleshoot systems related issues when they arise, present to managers and Business Intelligence.
• Maintain strong, positive relationships with clients regardless of current project status.
• Other duties or projects as assigned.

Candidate Expertise Required

• 1-3 years of related experience
• Strong communication skills, both written and verbal
• Ability to conduct a large volume of phone calls as well as written communication
• Ability to multitask and juggle competing priorities
• Strong organizational skills required
• Detail-oriented
• Intermediate Excel
• Familiarity with basic accounting principles a plus
• Strong computer skills, comfortable working in cloud systems for a full workday

Soft Skills/ Nice to Have

• Experience with Salesforce.com
• Experience with NetSuite OpenAir
• Collections experience

Why Us?

• A “Great Places to Work” listed company – so we really do value people
• Ability to meaningfully impact our business and play a key role in our success
• Competitive compensation package
• Potential for career advancement in a fast-paced growing organization
• Competitive Medical, Dental, and Vision Benefits
• 401k with Employer Match
• Fun, flexible working environment

Compensation: 

Annual base salary gross: $21.63/hr- $26.44/hr plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. 

We live the Poppulo values each day, as they are key to everything we do. 

• Bring Your Best Self  
  We show up authentically, are self-aware and always strive to be better. 
• See it. Own it. Solve it. 
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. 
• Together We’re Better 
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. 

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. 

Poppulo is an equal opportunity employer. 

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.

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