Collections Associate

About Billd

Billd is a fast-growing fintech company looking to disrupt a $1.4 trillion dollar industry. We offer industry-leading financial and technology products to empower our customers. We believe in championing the underdog because no one else does.

We're equally committed to the motivated professionals that make up the Billd family. We are proud to have been recognized as Austin's fastest-growing private company by Austin Business Journal and one of the best to work for by Built In. As a rapidly growing company, there are numerous opportunities for internal growth and career development.

You will be challenged to be your best self and guaranteed to have one of your career's most professionally rewarding experiences. We encourage creativity, initiative, collaboration, playfulness, and a strong work-life balance.

We call our beautiful campus, located in Austin, TX, home and have a hybrid work model that allows employees the flexibility to work from home one day per week.

The Role

You are talented, customer-centric, and highly driven to deliver results. You are excited about the opportunity to have broad exposure to and interactions within a rapidly growing part of the fintech industry. You have a keen desire to build experience within a B2B lender with an impressive growth trajectory. You have a firm understanding of customer-relationship best practices, finance-related concepts, and the commercial construction industry.

What You'll Do

• Provide a positive customer experience for customers
• Analyze and manage a dedicated customer portfolio
• Forecast upcoming cashflow issues from the current customer portfolio
• Consistently follow up with past-due clients to reconcile payment issues
• Clearly communicate with Property Owners and General Contractors about existing Subcontractor payment issues/disputes
• Coordinate with other departments (e.g. Sales, Account Management, Lien Operations) to highlight payment issues/disputes
• Manage and maintain data integrity in Salesforce

Skills and Qualifications

• Required 3-5 years experience in Customer Success or Accounts Receivable role
• Required 3-5 years of experience with Salesforce (or comparable CRM and ERP systems)
• Preferred experience in Construction Industry
• Preferred experience in startup/small business environment
• Exceptional written and verbal communication & presentation skills

Billd is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.