Collections Associate

An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.
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Our Collections Associate will be responsible for the customer finance functions within an assigned commercial and/or consumer customer portfolio in accordance with established guidelines, procedures and financial controls.
This individual will also create, review, and approve credit limits for assigned portfolio(s), conduct routine order approval, collection, telephone queue and written correspondence associated with assigned accounts.
Principal Responsibilities:

• Assigning credit limits to new and existing accounts based on automatic limits as defined or by Purchase Order submission
• Basic review of Purchase Order documents and terms
• Responsible for collection of outstanding A/R balances
• Perform basic credit reviews on existing accounts within guidelines established.
• Edit and approve sales orders
• Responsible for reconciliation of all past due accounts within the assigned segment
• As needed within segment, identify final demand and third-party collection accounts on a monthly basis and provide supervisor with details regarding their status (considering segment, may be infrequent)
• Identify internal control issues such as: credit card process, returned checks, parts and service, billing, interface issues, system concerns, policy adherence.
• Responsible to assist the department as needed due to absence.
• Coordinate account status and special handling of key accounts.
• Research and resolve in a timely manner all pricing, storage, returned product and credit discrepancy issues.
• Maintain a high level of collection contact on a daily basis.
• Timely, effective resolution of all cash application and adjustment issues.

What We Are Looking For In You (Qualifications):

• BA in business related field, or equivalent
• 1 year of collection experience, ideally with commercial accounts and/or experience with Shopify/ecommerce platforms
• Demonstrated ability to navigate complex transactions and interactions with commercial or high-value customers
• Basic financial understanding
• Previous experience with Oracle is preferred
• Advanced Excel skills are preferred
• Strong written and verbal communication skill

Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.
If you feel the open position you see is right for you, we invite you to apply.
Learn more about us here.
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