Collections Manager

The Collections Manager is responsible for overseeing the entire collections process and ensuring timely payment from clients for services rendered. This position partners with a team of collectors to facilitate incoming payments, minimize delinquent accounts, and reduce bad debt write-offs.

• Develop and implement credit, collections, and payment processing policies and procedures
• Monitor account aging, collaborate with the sales team, and resolve past-due accounts
• Overseas collections reporting, provide updates to CFO
• Be firm in collections approach with clients to pay outstanding balances
• Negotiate payment plans, recommend bad debt write-offs
• Manage collections personnel, address various client issues
• Conduct credit checks, set appropriate credit limits for new clients
• Showcase the ability to navigate payment discussions with accounts payable clerks, employing tact and diplomacy to secure timely payments and adherence to payment schedules
• Effectively communicate the value proposition of connectRN and the consequences of non-payment
• Required: 4 days in the office 

• Proven track record of successful debt collections and reducing Days Sales Outstanding (DSO)
• Demonstrated history of persistence and tenacity in pursuing overdue accounts
• Strong interpersonal and communication skills to effectively engage with clients
• Extensive experience in handling collections 
• Proficient in negotiating payment arrangements and settlements
• Detail-oriented and accurate in maintaining collection records and documentation
• Solution-driven approach to resolving outstanding balances
• Adaptable and able to thrive in a fast-paced collection environment
• Capable of developing and implementing effective collection strategies

• 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
• Health Savings Account with contributions from connectRN of up to $2,000 annually
• Free gym and parking on-site (in both Waltham & Baltimore offices)
• Flexible paid time off policy
• 401k with match