Collections Representative I

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function

The Collection Representative provides a high level of service to our customers to effectively manage the company's receivables.

Main Duties and Responsibilities

• Demonstrate problem solving and curiosity dealing with our customers and your colleagues
• Use professional collection skills and techniques to identify customer reasons for delinquent account status.
• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Provide customers with documentation on disputed accounts.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
• Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.
• Recommends accounts for 3rd party collection through outside agencies or legal placement.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
• Perform other tasks as assigned

Education and Experience

• Bachelor's Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
• Minimum of 1 year of experience working in Collections is required.
• Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
• Excellent negotiation and decision-making skills
• Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.