Collections Specialist

We are in need of a strong Collections Specialist who will...

• Monitor & review delinquent accounts on a daily basis
• Make outbound collection calls in a professional manner while keeping & improving customer relations
• Resolve client-billing problems & rescues accounts receivable
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency & discuss them with management
• Provide timely follow-up on payment arrangements
• Mail correspondence to customers to encourage payment delinquent accounts
• Email or fax documents to clients & follow up
• Process payments
• Communicate with other departments regarding client payment-related matters
• Update account status records in our CRM & QuickBooks
• Prepare and present reports on collection activities and progress

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