Collections Specialist

THE COMPANY

Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on-demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high-paying jobs with the freedom and flexibility to work when/where they want while providing healthcare facilities access to the largest on-demand network of ready-to-work healthcare professionals.

We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

The role

Medely is currently seeking a Collections Specialist to add to our growing Financial Operations team. This is a high impact, contributor role that will report directly to the Director, Accounts Receivable and will be responsible for managing day-to-day collections activities associated with a portfolio of approx. 650-800 accounts with a receivables balance ranging from $4M-$5M.

What you'll do:

• Contact customers via phone (inbound/outbound) or email to resolve past due balances and reduce delinquency for assigned portfolio. 

• Be able to negotiate mutually acceptable agreements and overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.

• Provide thorough and accurate documentation to support collection attempts.

• Facilitate the research and resolution of accounts receivable issues.

• Enlist the efforts of Account Managers and Senior Management when necessary to accelerate the collection process. 

• Communicate and follow up effectively with other departments within Medely regarding customer accounts.

• Support Cash Application as needed, with posting instructions for payments.

• Support Credit Department with input on account risks.

• Maintain excellent customer service internally and externally.

Who you are: 

• Bachelor’s degree in Finance, Accounting, or other analytical fields is preferred.

• 2 - 4 years of experience in B2B collections, experience in the healthcare industry is a plus.

• Exceptional communication skills, both oral and written. 

• Ability to deal with difficult situations in a diplomatic and professional manner.

• Strong attention to detail and ability to work independently. 

• Self-directed with a strong ability to multitask and prioritize. 

• Ability to organize workflow and use time efficiently. 

• High proficiency with MS Office including Excel (SUMIF, VLOOKUP, filtering, sorting and pivot tables), Outlook, SharePoint.

The estimated compensation for this role is $55,080 - $67,320

WHY MEDELY: BENEFITS & PERKS

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and ten paid holidays.

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.

Compensation Range: $55.1K - $67.3K