Collections Specialist

• 100% employer-paid medical dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually and 4 holidays
  • After 3 years PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued not capped take time off when you want
  • The 4 holidays are: New Year's Day Fourth of July Thanksgiving and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable for continuing education classes a plant for your desk coffee for your coworker a massage for yourself... really whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

• Contact customers about outstanding balances via phone and approved communication channels.
• Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
• Listen diagnose and remove barriers to payment using practical problem-solving.
• Stay compliant with FDCPA CFPB and internal policies.
• Document interactions commitments and account activity accurately and consistently.
• Work high-volume accounts using dialers and collections tools.
• Review account history and choose the right approach for each situation.
• Communicate clearly firmly and professionally
• Use internal systems and tools to move accounts toward resolution.
• Escalate when needed and work with leadership to get outcomes.
• Take feedback share insight and improve the process.

• 1+ year in collections or sales
• Familiar with FDCPA and CFPB compliance rules
• Strong communicator who can negotiate and problem-solve in real time.
• Comfortable in a dialer-based performance-driven environment.
• Solid computer skills and written communication ability.
• Detail-oriented with accurate documentation habits.
• Quick learner who adapts to new systems and processes.
• Team-first mindset with accountability and openness to feedback.

What We Do

Corporate Tools is proudly stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits every time. We build the behind-the-scenes tools that keep businesses running: software LLC filings registered agent service website and domain registration address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real messy confusing problems of starting and running a business while keeping your privacy intact and making your life a whole lot easier.

Why Work With Us

We’re privately held debt free and focused on people. Not investors. That means we can keep hiring folks we like building tools that actually work and making sure our customers are taken care of. If you want to know more about what values drive us check out our Company Principles.

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