Collections Specialist

Job Description:

Summary:
We are looking for a hard-working, reliable Collections Specialist to join our team and help us by ensuring Pluralsight receives payments for goods and services while maintaining outstanding customer service. As a Collections Specialist, you will assist in cash applications, daily collections and responding to customer requests.
Who you're committed to being:

• A team player
• Self-motivated, self-starter
• Accountable to complete work in an efficient and complete manner
• Detail oriented
• Delivering the highest level of customer service
• Continually looking for ways to streamline and improve processes

What you'll do:

• Learn and use daily collections and accounting systems
• Track unpaid invoices and follow up regularly with customers for payment, and coordinate with sales reps as needed
• Correspond regularly with sales reps regarding questions on invoices and customer requests
• Apply payments received to outstanding invoices
• Monitor and respond promptly to the constant inflow of e-mails to AR inbox and other communication channels
• Prepare AR Aging reports for weekly meetings with AR team and leadership
• Coordinate with customers and sales reps to send invoices and receive payments through EDI (electronic data interchange) as necessary

Experience you'll bring:

• Professional work experience of 6 months- 1 year in Account Receivable is preferred.
• Experience with NetSuite, Salesforce, Tesorio, Hiver or other accounting systems is a plus

Requirements

• Bachelor's degree as a minimum qualification is mandatory.
• Proficient in Microsoft Excel

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're hybrid friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work.
Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement:
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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