Collections Specialist, Flex Pay

About the Role:

As a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Uplift, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar.
Pay: $22.00/ hour

Hiring Class: September 30th 

What You’ll Do:

• Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
• Review, monitor, and engage with a high volume of customers per day
• Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
• Efficiently assess and recommend action to borrowers concerning loan issues
• Make recommendations to management for loans needing additional attention
• Identify opportunities for improving results and customer satisfaction
• Contribute daily to training and development improvements
• Maintain high-quality assurance results
• Perform ad hoc duties as needed
• Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere

What We Look For:

• Bachelor's or Associate's degree preferred
• 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred 
• Working knowledge of FDCPA and FCRA experience
• Strong ability to negotiate loan repayment plans
• Experience with handling of payment processing 
• Proficient in Microsoft, Cloud based products and Google apps
• Team player seeking a fast-paced and challenging environment
• Desire to improve borrowers’ financial situation but ability to make tough decisions
• Exceptional organizational skills and attention to detail 
• Aptitude for working independently while maintaining a team first mentality 
• Excellent written and verbal communication skills

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages
  

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.