Collections Specialist - German speaking (m/w/x)

🎯  What you will contribute:

• Contact customers via phone and email to inform them of overdue payments

• Plan a course of action to recover outstanding payments

• Negotiate payoff deadlines or payment plans

• Respond to customer queries

• Investigate and resolve discrepancies

• Update account status and database

• Alert superiors of debtors unwilling or unable to pay when necessary

🤝 What you bring:

• Ideally 1+ years experience in Debt Collection or Customer Support

• Customer service oriented

• Basic understanding of accounting principles

• Ability to multitask and work with targets and tight deadlines

• Experience with MS Office and Salesforce

• Excellent communication and negotiation skills
• Fluent German (C1 minimum) and English skills

❤️‍🔥 What you will love about us:

• Hybrid model with 30 days per year to work abroad 
• 28 days of paid vacation, plus another additional day after 3 & 4 years 
• BVG monthly discount to drive you anywhere in Berlin
• Company Pension Scheme and a top-up to Parental Leave (for both parents)
• Online Mental Wellness support with Nilohealth
• Urban Sports Club or ClassPass Corporate Discount
• Annual learning budget of 1000€ 
• 1 Paid Volunteering Day per Month
• Exclusive Grover Tech discount for you & your loved ones
• A diverse global team of 72 nationalities (and counting!)

If you fancy an influential role in making our world a little greener, become part of the Grover Family, and let's grow together. 💚 

We are looking forward to e-meeting you! 🚀