Collections Specialist II

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $136 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Collections Specialist II to join our Enterprise Billing team in Beaverton, OR.

We’re looking for an experienced billing professional who will bring their energy and drive to help take our high performance Billing team to the next level.

This is your opportunity to bring your experience to a SaaS company that has been transforming an industry for almost half a century.

Candidate profile

• Develops strong relationships with customers and ensures timely payments.
• Strong communicator who takes a proactive approach to working with customers and teams to resolve issues.
• Driven and motivated to research and analyze challenges to help find solutions.
• Detail oriented and highly organized to ensure all tasks are completed.

What You’ll Do

• Manage customer accounts, receiving and accurately posting payments.
• Inform customers about the status of their accounts in a timely manner.
• Collect payments from customers to bring overdue accounts current.
• Investigate billing related questions and work directly with customers to resolve any issues.
• Support other DAT departments with questions about customer accounts and billing.
• Compile and record essential reports that help the Billing Manager make decisions about a range of billing issues.

The Skills and Experience You’ll Bring

• 1-2 years of success working in a billing or call center is strongly preferred.
• Strong familiarity with Salesforce preferred. Intermediate skills working with other CRM will also be considered. 
• Intermediate understanding of credit and collections systems and procedures is strongly preferred.
• Demonstrated ability to effectively communicate in a professional manner with internal employees, and customers.
• Strong skills working in MS Office 365 and Google Workspace is preferred
• High school diploma or general education degree (GED) is required.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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