Collections Specialist II

Overview

The Equipment Finance Collections Specialist II provides collections and administrative support to the First Citizens Bank Equipment Finance division. Responsible for a full range of collections activities on delinquent accounts including addressing concerns and negotiating for resolution, while providing a customer-centric approach to loss mitigation. May provide training for less experienced specialists in the work group.

Responsibilities

Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.

Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications

Bachelor's Degree

- OR -

High School Diploma/GED and 4 years of experience in Collections, Customer Service, or Financial Services

Additional Requirements:

Collections experience

Excellent written and verbal communication skills

Experience navigating difficult conversations

Preferred Qualifications:

Commercial collections experience

Banking/Finance industry experience

Mid-stage collections experience with negotiation

High inbound/outbound call experience

Intermediate skip-tracing experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.