Collections Specialist III

Overview

The Equipment Finance Collections Specialist III conducts a full range of collection activities on delinquent accounts; addressing customer concerns, negotiating for resolution, and providing a customer-centric approach while mitigating delinquency and losses. The Collections Specialist III may provide training for less experienced specialists on the team.

Responsibilities

Outbound/Inbound calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Establishes strong working relationships with field team to support collections efforts.

Collaboration - Interfaces with other departments and management to mitigate losses, Presents to sales, credit, and leadership team in various meeting monthly. Mentors less experienced team members as needed.

Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications

Bachelor's Degree and 1 year of experience in Collections and/or Call Center Servicing with negotiation experience

- OR -

High School Diploma/GED and 5 years of experience in Collections and/or Call Center Servicing with negotiation experience

Additional Requirements:

Negotiation skills

Proven written and verbal communication skills

Attention to detail

Preferred Qualifications:

Late-stage collections experience

Banking/Finance industry experience

Large Financial Institution industry experience

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.