Collections Specialist

Description

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Why join Sprout’s Finance team?

As a member of Sprout’s finance team you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning you’ll always have our trust to help contribute to our overall goals and success as a department and organization.

What you’ll do

• Coordinate collection efforts for past due invoices including outreach follow-ups and documentation of all communications and resolutions.
• Partner with customers and internal teams to resolve billing issues disputes and questions ensuring timely payment and account resolution.
• Escalate complex collection or billing issues to Collections Management as needed.
• Complete vendor setup forms and manage onboarding in customer billing portals.
• Support daily cash application and investigate resolve or escalate discrepancies.
• Maintain accurate records and reporting on collections activity account status and cash applications.
• Provide regular updates on collections performance risks and account health.
• Follow established Collections team processes and ensure compliance with audit and internal standards.

What you’ll bring

We’re looking for someone who can quickly ramp and make an immediate impact on our collections process. Leveraging your experience in collections and your confidence in communicating with customers you’ll play a key role in driving timely payments and strengthening customer relationships. You’ll take ownership of your day-to-day responsibilities while collaborating closely with cross-functional partners to ensure an efficient and effective collections cycle.

The minimum qualifications for this role include:

• 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
• 2+ years experience in a customer service or operational role using several different software systems in tandem.
• Strong oral & written communication skills plus the ability to summarize complex situations for understanding and alignment.
• Experience with Salesforce.
• Solid account reconciliation skills.

Preferred qualifications for this role include:

• Experience with Netsuite Salesforce Jira Recurly and similar software or specialized collections software (HighRadius Tesorio).
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.

How you’ll grow

Within 1 month you’ll plant your roots including:

• Complete Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. In these sessions you will gain a broad understanding of our products and how your role directly impacts the product the overall organization and our customers.
• Make a plan with your manager to set initial priorities align on expectations for your role and learn about Sprout’s collections and billing processes.
• Have a strong understanding of the Finance team’s goals and key objectives and how your work supports Sprout’s overall business objectives.
• Get to know your team and begin to build working relationships with co-workers and customers.

Within 3 months you’ll start hitting your stride by:

• Reaching out to customers that are 60+ days past due.
• Applying payments and supporting daily cash reconciliation.
• Begin learning portal management.
• Build an understanding of the invoicing process and support invoice generation to help maintain an organized and timely cash collection process.

Within 6 months you’ll be making a clear impact through:

• Supporting successful portal billing for customers.
• Assisting with collections on accounts that need additional attention.
• Building strong working relationships across Sprout teams and with customers.

Within 12 months you’ll make this role your own by:

• Supporting billing portal management processes and helping maintain documentation.
• Maintaining collections on assigned accounts and contributing to overall cash collection goals.
• Becoming a reliable point of contact for collections-related questions within your scope.
• Continuously improving processes and ensuring accurate documentation.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team product and culture. We invest in our team with a comprehensive competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical dental (high/low plans) and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full free access to Modern Health for you and your dependents including coaching therapy sessions and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1000 USD annual Lifestyle Spending Account to spend on your physical mental and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits subsidized child/eldercare (Care.com) discounted pet insurance (Figo) and no-cost personalized financial wellness support through Your Money Line.

*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However we are not set up in all states so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors including whether you’re located in Zone 1 or Zone 2 as well as relevant experience and skills. In the United States we have two geographic pay zones. For this role the expected base pay ranges for new hires are:

• Zone 1 (New York California Washington): $57200.00 - $78650.00 USD annually
• Zone 2 (All other US states): $52000.00 - $71500.00 USD annually

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable consistent and competitive ranges. We also evaluate compensation bi-annually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race color religion national origin or ancestry sex (including sexual identity) age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law. Because Sprout Social is a federal contractor we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g. you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally Sprout Social participates in the E-Verify program in certain locations as required by law. 

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What We Do

Sprout Social is a global leader in social media management and analytics software. Sprout’s award-winning platform offers intuitive and comprehensive social media management solutions including publishing and engagement functionality customer care influencer marketing advocacy and AI-powered predictive business intelligence. Founded in 2010 and headquartered in Chicago Sprout has a hybrid team of 1400 people across the globe with offices in Seattle Dublin and Poland. Sprout Social is consistently recognized as a best place to work with recent accolades from Fortune Glassdoor Built In and more.

Why Work With Us

We are a diverse team of talented and thoughtful individuals who are driven to push the boundaries of what is possible for our customers. We are dedicated to solving the toughest problems in the industry and even better we have a lot of fun doing it.

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