Collections Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Collections Specialist in India.

This role is centered on managing and optimizing the full accounts receivable and collections cycle for a fast-paced, high-volume international business. You will be responsible for ensuring timely recovery of outstanding payments while maintaining strong, professional relationships with a diverse global customer base. The position involves handling high-value invoice portfolios, resolving billing disputes, and supporting escalations that require negotiation and problem-solving skills. You will work closely with cross-functional teams and external stakeholders, including universities, organizations, and corporate clients, primarily in the US market. The environment is dynamic and performance-driven, requiring strong attention to detail, resilience under pressure, and a proactive mindset. This is a high-impact role where your work directly supports revenue continuity and financial health.

• Manage end-to-end collections processes, ensuring timely follow-up on overdue and outstanding invoices.
• Handle customer communication regarding payments, disputes, escalations, and complex billing cases.
• Coordinate with universities, student organizations, and corporate clients to secure and track payments.
• Apply incoming payments (checks, Venmo, and card transactions) accurately against invoices.
• Process discounts, refunds, and adjustments while maintaining data accuracy and financial integrity.
• Take ownership of collections reporting, tracking KPIs, and monitoring portfolio performance.
• Support continuous process improvements and proactively identify opportunities to enhance collections efficiency.
• Maintain detailed records of all collections activity and ensure proper documentation of customer interactions.

Requirements:

• 4+ years of experience in Collections, Accounts Receivable, Finance Operations, or similar roles.
• Strong understanding of invoicing, payment tracking, and end-to-end collections processes.
• Excellent written and verbal communication skills in English.
• Proven ability to manage customer escalations and negotiate payment solutions effectively.
• Experience working with international clients, preferably US-based customers.
• Strong analytical mindset with excellent attention to detail and accuracy.
• Ability to work independently in a fast-paced, target-driven environment.
• Strong problem-solving skills and a customer-centric approach.

Benefits:

• Competitive compensation aligned with experience.
• Fully remote work setup with US time zone alignment (EST working hours).
• 2-month paid sabbatical for eligible employees as part of long-term recognition benefits.
• Opportunity to work with international clients and high-volume financial operations.
• Exposure to fast-growing, performance-driven finance operations.
• Inclusive and diverse work environment.
• Continuous learning and ownership-driven culture with room for initiative and improvement.