Collections Strategy Partner

About The Role:
The Collections Strategy Partner will collaborate with the collections leadership team to develop and implement dialing and recovery solutions through data analysis. We are growing our business and continuing to seek individuals to help manage the collections processes, procedures, and strategy. This will be an individual contributor role to start, and the ideal candidate must be a very hands-on individual who can provide solutions.

What You'll Do:

• Review, evaluate and report out on key collections metrics
• Partner closely with internal teams to create open communication, monitor and provide data and feedback to leadership team
• Continuously assess and evaluate dialer systems, technologies, and procedural requirements to optimize collections team performance
• Makes recommendations to improve/increase operational efficiency, workflow, processes and procedures, and implements the same
• Provide regular performance reporting to senior management, develop and maintain policies, and document procedures
• Understand and master our process workflows and evaluate call & payment data, providing feedback on roadblocks or areas of improvement to ensure team productivity and efficiency meet or exceed our customers’ needs
• Examine workload volumes and prioritize work efforts to meet team goals while ensuring KPIs for the department are met

What We Look For:

• 5+ years experience in analytic or strategy roles
• Ability to solve problems, make decisions, and deal with complex and sensitive issues
• Ability to manage multiple projects and thrive in a dynamic and fast-paced environment
• High-energy, positive team player that works well with others
• Excellent verbal & written communication, process, and project management skills; ability to work effectively with a wide range of people and great attention to detail
• Excellent knowledge of FDCPA/FCRA rules and standards, G Suite, Excel, Word, and Powerpoint
• Skilled in Tableau and SQL