Collections Supervisor

Navan is looking for a “Collections Supervisor” to join our team driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for ensuring payments are made on time, losses are kept to a minimum, and arrears are collected. They will be working closely with the Accounts Receivable teams and Customer success teams managing a small global team in multiple locations. You will own collection processes on all products offered by Navan Inc including liquid and travel offerings.

What You’ll Do:

• Monitor the status of credit and collection activities to identify problem areas, drive operational process improvements and increase the performance of the team
• Manage a team of employees to ensure collections activities are completed, & policies are  adhered to
• Conduct organizational reviews with employees to assess operational performance and  development opportunities
• Drive best practices for efficient and effective Collections support
• Manage automatic collections procedures in billing system
• Responsible for aged debt reporting & forecasting
• Manage the escalation processes
• Actively collaborate with AR stakeholders (Cash App, Billing, etc) to streamline processes  across the teams
• Build strong relationships with Commercial teams and other key stakeholders
• Conduct AR Reviews with Collectors on the status of delinquent accounts and collection  efforts
• Oversees the relationships with external Collections Agencies
• Oversees reporting of overdues to the Insurance agency
• Collection activities on strategic accounts
• Other duties and responsibilities as assigned

What We’re Looking For: