Collections Team Lead

JOB TITLE: Collections Team Lead
LOCATION: Las Vegas, Nevada
HOURLY RATE: $23.00/HR
WORK SCHEDULE: Tuesday-Friday 12:30pm-9:00pm and Saturday 10:30-6:00pm
Who We Are:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role
We are looking for a self-motivated and ambitious Collections Team Lead to join our team in Las Vegas, Nevada. In this role, you will be responsible for managing various escalated cases, including but not limited to disputes of customer payments and accounts, financial hardship requests, and account cancellations or adjustments. You will interact with customers and Sunbit partners via email, phone, and/or chat. This will be an hourly position that requires schedule flexibility.
This position is not remote and will require you to be in the office.
The Company
Sunbit is on a mission to reduce the stress from daily purchases. As a Buy Now Pay Later (BNPL) technology company, we're trailblazing new technology that helps shoppers realize the full potential of their buying power, provides merchants with tools to sell easier, and helps lenders open the door to fair financing for people from all walks of life. We completed a Series D round in 2021, which valued the company at $1.1 billion in valuation, but by creating value focused on values, we'll ensure that we can bring Sunbit for everyone, everywhere.
What You'll Be Doing:• Engage with associates in payment processing, calculation of payoffs, assisting with forbearance
and hardship programs on delinquent accounts via phone and emails.• Assist with hiring, coaching, training, questions and/or escalations of new hires and customers• Lead team meetings as assigned by Collections Supervisor• Assist associates in owning customer escalation cases from start to finish, including frequent
merchant and customer communication.• Help with contacting customers with overdue payments and attempt to either collect the overdue
amount or negotiate a payment plan to collect payment in installment• Assist in submission of all regular reports on the status of unpaid accounts and any repayment
progress• Managing calls, emails, and chats in a timely manner for customers, partners, and any other
escalated call center inquiries.• Comply with all federal and state rules and regulations governing collections• Motivating and encouraging associates exhibit Sunbit's excellent customer satisfaction standards
by providing accurate, valid, and complete information using the right systems and tools.• Help management enforce company policies for quality work and performance whiles ensuring
compliance and optimizing current processes• Resolving product or service issues by clarifying the complaint, determining the cause and
solution, expediting correction or adjustment, and following up to ensure resolution.• Following communication procedures, guidelines, and policies.
What You Bring to the Table:• 2+ Years of collections experience (Nevada Collections Certification a plus)• Excellent email and phone etiquette• Strong ability to communicate with confidence, integrity, and compassion via all channels• Patience, problem-solving, and critical thinking skills• Ability to gauge, adapt and respond to different types of characters• Call Center experience (both B2B and B2C experience is a bonus)• Desire to work in a fast paced, high growth environment• Basic technical troubleshooting skills• Excellent verbal and written communication skills• Strong attention to detail and ability to switch gears quickly and manage time
Perks Included:

• Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

Core Competencies for Success in Role - fit for Sunbit in role

• Serve others before self

• • Servant leader mindset - take care of stakeholders, team members, and customers that demonstrate they are important

• Own the impact

• • • Data driven mindset, ability to utilize data to drive strategy
    • Strong organizational and time management skills with the ability to prioritize effectively

• Connect genuinely

• • • Build and maintain strong working relationships with both internal teams and collaborative teams

• Act fast

• • • Thrive in a fast-paced environment while maintaining a high level of proficiency

• Include always

• • • Communicate well verbally and in writing, demonstrating leadership and strategic thinking
    • Develop and mentor team members

• Innovate for good

• • Establish scalable fraud preventions strategies by applying best practices and innovations of risk management including but not limited to new fraud tools and ability to train managers and team members fraud analysis

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
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