Collector

This is a hybrid opportunity. The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience. 

Responsible for direct telephone contact and follow-up collection efforts on high volume delinquent accounts.  Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy.  Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.

Primary Responsibilities:

• Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
• Responsible for a collection assignment consisting of customers with balance due.
• Responsible for all customers contacted by the dialer requesting to speak to a live person.
• Develop and maintain a working relationship with the Sales Organization as well as other internal departments.
• Effectively communicate goals and concerns with management.
• Responsible for making collection calls, sending collection letters, and contacting Sales..
• Handles billing questions and functions including but not limited to; Statement of Accounts, processing checks, processing credit card and auto pay payments, and account maintenance/cleanups.

Secondary Responsibilities: 

• Communication with internal departments, Billing, Final Demand, Customer Service, Credit,  Sales, Sales Liaison.
• Assistance with training and mentoring of new hires .
• Responsible for using all tools available to “skip trace” a customer.
• May perform the Final Demand Collector duties for a period of 6 months, if the business needs require.
• Miscellaneous duties as requested.

Education and Experience - Preferred:

• Four Year College Degree in Related Field 

Education and Experience - Required:

• High School Degree or Equivalent
• 1-2 Years of Job Related Experience
• MS Word, Excel, Outlook
• Prior Customer Service (Phone) Experience
• Math Skills
• Keen Attention to Detail
• Great Written and Verbal Communication

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