Comcast Cybersecurity: ServiceNow Architect 2

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for promoting the use of industry and Company technology standards as it relates to CCS Workflow Engineering's use of ServiceNow. Monitors emerging technologies/technology practices for potential use within the team, focusing on our workflow platform ServiceNow. Designs and develops updated software schemas and workflows in support of one or more business processes under supervision. Helps to ensure a balance between tactical and strategic technology solutions. Considers business problems "end-to-end": including people, process and technology, both within and outside the enterprise, as part of any design solution. Has experience, knowledge, and skills in own discipline. Works with more senior architects and management to determine work priorities.

Job Description

Core Responsibilities

• Ensures programs are envisioned, designed, developed, and implemented across CCS Workflow Engineering to meet business needs. Interfaces with the product team and other functional areas to ensure that most efficient solution is designed to meet business needs.

• Ensures solutions are well engineered, operable, maintainable, and scalable to be delivered on schedule.

• Monitors current trends, technology and information that will positively affect organizational projects. Applies and integrates emerging technological trends to new and existing systems architecture.

• Assists in the development of solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems, and technology management.

• Assists in the planning and design of new or upgraded systems. Interacts with departments to implement improvements in process.

• Assists in design and implementation of problem-solving proof of concepts to meet the changing needs of our teams.

• Informs team members in relevant technologies and implementation architecture.

• Development of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

Skills and experience required and requested for this role:

• Minimum 3-5 years of direct or relatable experience of ServiceNow design and development, focused on customized creation.

• Strong JavaScript skills.

• Moderate SQL skills.

• Excellent written and verbal communication skills.

• Hands-on architecture and development experience with ServiceNow. GRC and Security Operations application suites experience a plus.

• Hands-on experience with ServiceNow web services integrations using REST and SOAP APIs, ODBJ/JDBC database connections in design, development, and troubleshooting.

• Configuration Item Database (CMDB) design and integration experience.

• Experience creating and maintaining ServiceNow Advanced reporting and Performance Analytics.

Python language a plus.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.