Comcast Cybersecurity: ServiceNow Engineering Manager

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

As a member of Comcast's CyberSecurity Workflow Engineering team, you will be responsible for managing the ServiceNow Engineering team, which develops the CyberSecurity ServiceNow instance. This is a technical manager role, so apart from advising and mentoring the ServiceNow engineers on your team in technical and career matters, you'll also be expected to get your hands dirty with SNOW technical platform work as well. You're right for the job if you have a talent for sharp technical communication, prioritization and organization. You'll be responsible for balancing the workload of the team with the responsibilities of the CyberSecurity Business direction.

You should have an understanding of ServiceNow from a user as well as from a platform developer. A typical day on your team might involve coordinating troubleshooting actions on the SNOW platform, working with the ScrumMaster to help prioritize technical user stories, and communicating the status of SNOW projects to leadership.

Job Description

Core Responsibilities

• Understand the CyberSecurity ServiceNow platform and existing workflows
• Identify potential improvements in the core SNOW platform and prioritize work for engineers to resolve
• Mentor the Engineering team by advising on best practices when developing the SNOW platform.
• Help identify root causes of problems involving the SNOW platform, network, and architecture.
• Build in reliability and availability to the SNOW platform by creating and understanding metrics and measurements around the platform.
• Understand the SNOW platform operationally, and ensure that the proper monitoring and alerting are configured

• Non-Technical:
• Empower your team to be successful by identifying training and mentoring opportunities
• Identify Process gaps and areas for improvement to increase efficiencies in the Development process
• Build and maintain a strong team of engineers by focusing on teamwork and collaboration.
• Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.
• Organizes software update process for existing applications and coordinates the roll-out of software releases.
• Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
• Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
• Bachelors degree in Computer Science or equivalent

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.