COMM TECHNOLOGIES ENGINEER

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Communication Technologies Engineer I is responsible for supporting all SHC Communication Technologies solutions and applications, system architecture, and participate in engineering evaluations. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus the Communication Technologies Engineer I will be responsible for maintaining strong communication, collaboration and partnership across these organizations regarding Communication Technologies solutions to ensure our end user experiences are streamlined. The Communication Technologies Engineer I will work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to the Communication Technologies processes. Additionally, in collaboration with other subject matter experts, the Communication Technologies Engineer I will document current state architectures. This person must work effectively with clinical and non-clinical team members from all levels of the organization to achieve the stated objectives.

Locations

Stanford Health Care

What you will do

• Support Communication Technologies services and solutions
• Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Communication Technologies soluitons
• Define, monitor and report on Communications Technologies services metrics
• Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures
• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization
• Gather functional/business requirements and definitions for Communication Technologies service improvements
• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices
• Create new departments on Voalte, Connexall, & Midmark RTLS
• Create Weekly Metrics Reports for Voalte and Connexall for alerts and alarms sent from clinical systems to Voalte end users.
• Manage new Department Builds and deployments of Voalte Messaging Devices
• Participate in small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Participate in team and cross-team meetings and maintain appropriate meeting records
• Provide tier-2 support of application incidents reported through the help desk
• Build, Deploy and maintain Voalte iOS End User Devices
• Support Patient Room Video Conferencing Equipment.

Education Qualifications

• Bachelor's degree in work-related field/discipline from an accredited college or university or equivalent experience.

Experience Qualifications

• Three (3) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Proven experience supporting Information Technology related projects from design phase through implementation and post go-live support.
• Experience supporting users in all technology areas
• Reliable, independent worker; needs limited managerial oversight
• Well organized, structured, self-motivated, team player
• Strong communication skills (strong command of the English language, written and verbal)

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $54.17 - $71.77 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.