Command Center

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Engineer

Objectives of this role

Remote Command Center Engineer (3+ years of experience) capable and responsible for:

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Support Site Services team in IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates
• Knowledge in basic Network connectivity (LAN) Wi-Fi access / Video Tandberg / Printer/ Voice manufacturing / lab IT systems etc
• Activities that are undertaken as part of RCC services are (but not limited to): Remote Troubleshooting and Resolution Remote SW installation and repair Installation Issues Outlook Issues Mapping Drive Laptop Configuration Mobile Configuration etc
• Good communication and customer service skills
• Knowledge in ITIL practices ServiceNow Remote troubleshooting tools SCCM etc

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together we're improving everyday life. See how at www.cognizant.com or @cognizant .

At Cognizant we believe than our culture make us stronger!

• Join us now!

• #BeCognizant #IntuitionEngineered

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• Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo identidad de género orientación sexual raza color religión origen nacional discapacidad estado de veterano protegido edad o cualquier otra característica protegida por la ley