Command Center Lead

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique.

Your Role and Responsibilities

• Responsible for defining the overall structure of a program or system; often acts as project manager overseeing IT assignments that are aimed at improving the business and ensuring all parts of the project run appropriately.
• Provides technical leadership to Operations as well as support to software development teams.

Who you are: Dynamic mid-career professionals with 15-18 years’ experience who has managed delivery of integrated solutions in on premise/Cloud environments involving Digital Transformation Analytics and Technical Operations for clients in India market.

What you’ll do:

• Manage a cross functional team with a focus on Technical Operations
• Gather overall understanding of Deployment architecture of digital platform and provide Technical Leadership and guidance to the team.
• Responsible for executing technical implementation plan
• Manage scope and take ownership for meeting SLAs
• Manage ITSM processes.
• Provide support to software development teams in terms providing inputs for application efficiency performance and exception handling capabilities.
• Client interaction and vendor resource management.
• Oversee application monitoring and visualization.
• Provide inputs for automation and tool utilization.

Required Technical and Professional Expertise

• Must have managed medium to large scale or complex end to end business applications operations or migration with track record of acceptance of the deliverables by Client.
• Must have managed Technical Operations in a multi-system/platform complex environment
• Experience in transformation projects (leading a workstream or a project)
• Ability to understand the end-to-end architecture and high-level knowledge on each of the component. Knowledge of basic architectural patterns
• Must have experience in the India market
• Working knowledge of one or more of the following technologies – Redhat Open shift platform Microservices Middleware technologies Databases (Oracle/DB2/MySQLCassandraMs-Sql etc) API GatewayMessaging queues (Kafka/ESB)
• Virtualisation – Vmware clustering vmotion affinity etc
• Understanding of REST/SOAP APIs
• Understanding of Networking concepts DRM solutions like Continuity Patrol Backup technologies IDAMWeb proxies Load Balancers Operating Systems (RedHat RHCOSWindows etc) Mobile Security and Authentication APM tools BPMs and BREs.
• Basic knowledge of SQL and DB tables and schemas
• Experience of dealing with third parties (including vendors subcontractors)
• Ability to understand the basic concepts of any other relevant technology used in the project within a short time.

Preferred Technical and Professional Expertise

• Software Development experience using JAVA Springboot REST APIs.
• Exposure to CI/CD Automation testing and Deployment methodologies
• Experience in FSS sector (Banks NBFCs Insurance)
• Ability to work in ambiguous / difficult client environments