Commerce Product Owner

Commerce Product Owner

San Mateo, CA

PlayStation is for everyone. Global Consumer Experience (CX) provides global services, including outstanding customer care, commerce support, and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation!

We are looking for an enthusiastic Product Owner who can support Consumer Experience platforms, specifically consumers that require support through their ecommerce lifecycle. As a team member embedded in an engaged agile team, you will collaborate with product managers and business partners across various engineering and Commerce Platform teams for delivering high quality features!

This role is based in San Mateo, CA.

Product Owner Responsibilities:

• Collaborate and connect with global business partners, technical and non-technical teams to conceptualize, analyze, design and launch new products and improve existing products
• Maintain customer-centric focus and own the documentation of requirements
• Document business justification and projected return on investment to identify and prioritize project opportunities
• Collaborate with technical teams to clearly communicate business requirements; be an advisor during user acceptance testing and training phases
• Use data and analytics to validate strategy and success criteria
• Communicate to partners on current status and ensure the backlog is prioritized with clarity
• Obtains key inputs from leadership, enterprise architecture teams and identifies solution and interdependencies
• Maintain strong relationships with key partners within Consumer Experience and other internal teams and external 3rd parties

Products Owner Skills:

• 5+ years proven track record as a product owner in delivering high profile, business focused solutions in a fast-paced environment
• Ability to translate and articulate complex business problems into easily understood solutions
• Articulate in documenting product requirements, writing functional specs, acceptance criteria and requirements
• An authority in Contact Centre CRM and Online Support
• Ability to work effectively and professionally with cross-functional teams worldwide and with senior partners
• Meticulous attention to detail with ability to make good, timely decisions
• Ability to multitask and context switch between low level detail and the 'bigger picture'
• Strategic problem solver with a consistent track record in leading and inspiring teams to deliver to their full potential
• Subtle but forceful in finding common ground on sophisticated issues
• Self-motivated and highly organized
• Awareness and appreciation of the principles of SAFe (Scaled Agile Framework)
• Bachelors or Master’s degree in quantitative subject area (Economics, Finance, Statistics, Engineering, Computer Science or MBA with emphasis in analytics)
• Experience in SAP Commerce or similar eCommerce digital solutions is a plus
• Proficient knowledge of customer loyalty and subscription services are desirable
• Experience in Order Management processes and payment processing solutions are desirable
• Proficient knowledge of Salesforce Service Cloud is highly desirable

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