Commercial Account Manager

Your Role:

• Partner with our Commercial customers to demonstrate a compelling business case for Upwork through a consultative and value-driven sales approach

• Stay current on clients' business industry key objectives and challenges so that you can be a trusted ally and provide thought leadership at the Exec level through regular QBRs and EBRs

• Build trusted relationships with Economics Buyers and key decision makers (VP+) and multi-thread to new stakeholders/functions to evangelize the value of Upwork compelling them to use it thus securing new business and growing overall customer revenue

• Secure annual subscription renewals drive paper process validate budgets align stakeholders negotiate

• Internally own topline customer revenue (expansion and retention) on the platform in partnership with Customer Success; own the weekly internal Forecast

• Work closely with cross-functional partners including Customer Success Professional Services Support Marketing Product Engineering in delivering customer value

Experience and Skills:

• 3+ years of experience in quota-carrying Sales roles selling to existing customers experience with a high volume of customers; prior SDR/AE (new biz) experience a plus

• Experience with consumption-based models HR/TA tech Staffing VMS/MSP industries a plus

• Proven track record of consistently meeting/exceeding Sales goals (retention and growth)

• Proven ability to connect your companies’ product/services to customer business needs

• Excellent communication skills confident executive presence ability to effectively influence stakeholders

• Strong consultative skills including effective discovery creative problem solving and follow-through

• Strong sense of ownership bias for action resilience - you roll up your sleeves and make things happen

• Ability to effectively prioritize focusing on highest impact initiatives

• Collaboratively competitive hungry for achievement and passionate about self-development