Commercial Application Scientist

Company Description

LGC’s Diagnostics & Genomics Division develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials in addition our Genomic side of the business has integrated portfolio of products, services and expert support for your entire genomic work flow including Nucleic acid sample preparation, Oligos, probes, primers, Sequencing cloning, protein expression, PCR instruments, reagents and consumables for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline - from concept and early-stage research, through expedited product development and onwards into routine clinical use. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.

Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.

Job Description

The Commercial Application Scientist is a versatile role designed to support the company’s revenue and margin attainment and market development objectives. This professional plays a critical role alongside of the company’s Client Executives by assisting in account management and facilitating client discovery processes to identify and address opportunities. This role will require a blend of laboratory process knowledge, understanding of scientific techniques and associated applications, consultative discovery skills, client communications, client management and service, product expertise, critical thinking, and team selling skills. This position will collaborate with Client Executives, Scientists, Marketing, and other professionals in the sales process.

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:

• Sales Support: Provides technical sales assistance to achieve the company’s revenue and margin goals. This role will involve client discovery from the C-level executive suite to the laboratory floor, determining relevant solutions, quantifying the value proposition, assisting with proposal development, and implementation planning to achieve sales results. The discovery process and associated results are expected to translate into specific products and features in a proposed solution. The quantification derived from the discovery process should provide metrics to prepare detailed value propositions and ROI’s within the proposal. Develops implementation and project plans that align with client’s operations, facilities, and timelines and will be expected to work closely with the Client Executives to coordinate the technical tactics, resources and projects during the sales cycle. 
• Solution Engineering: Identifies, clarifies, and communicates unique client requirements to the LGC team. Determines relevant solution options to satisfy client requirements. This will oftentimes involve the identification and testing of a laboratory client’s assays in the context of the LGC solution. The Application Scientist will lead and manage that process with support from the broader LGC team. In cases where external third-party products or services are required, this role will conduct evaluations to validate and recommend solutions. Prepares relevant implementation plans for assigned accounts and brief service and science personnel on customer requirements prior to shipment and installations. This effort will involve coordination with the Client Executive, Science, Service, and Engineering to ensure solutions are aligned with product plans, schedules, and budgets.
• Industry and Product Knowledge: Maintains a strong understanding of industry trends, laboratory technologies, scientific applications, client operations and process, and competitive offerings to effectively position LGC products to prospects. Effectively represents LGC at briefings, meetings and trade events.
• Other Duties as Assigned: To respond with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.

Qualifications

Education/Experience/Licenses/Certifications

Minimum Qualifications:

• Ph.D. in biosciences or related field
• At least 2 years of market-facing experience in a laboratory environment
• Demonstrated laboratory process knowledge.
• Advanced experience in genotyping, chemistry and NGS
• Prior technical sales support and relationship management
• Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
• Ability to travel as needed.

Competencies & Behaviors:

• Excellent written and verbal communication skills, with comfort in a variety of different settings including negotiations, presentations, telephone, and executive and technical communications.
• Highly customer-focused and responsive, with demonstrated critical relationship development skills.
• Team-oriented and highly collaborative, with proven ability to exert influence in a directive and positive manner.
• Demonstrated professional judgment, tact, approachability, and diplomacy in dealing with internal and external customers as well as the ability to handle confidential and/or proprietary information.
• Demonstrated autonomy: ability to self-start and drive whilst recognizing the appropriate time for stakeholder engagement.
• Creative problem solving and analytical skills, including financial analysis.
• Adaptable and willing to take on multiple new tasks and responsibilities while managing and prioritizing multiple tasks within a dynamic work environment.
• Results-driven and process-oriented, ensuring targets are met on time and on budget.
• Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect

Additional Information

All your information will be kept confidential according to EEO guidelines.