Commercial Change Senior Manager

Job Description

This is a hybrid role, with travel to our London office twice a week. 

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you’ll change it up

As an experienced commercial change manager, you will support the Head of Commercial Change in centralising and communicating all commercial change externally – primarily to our ISP customers. You will ensure that the customer organisations can effectively plan for, consume, manage and budget the changes in a timely fashion.

Day to day, this is some of what you can expect to be doing:

• Input into the creation of a “Commercial Change” roadmap that ensures all internal stakeholders, and all key customers know which change is communicated in what timeframe to ensure predictability and manage it in-life
• Set up the right processes and systems to be able to get inputs from the business about what commercial changes need to be communicated to our customers
• Manage expectations with ISP customers to set expectations of how we will communicated change via which forums / mediums, at what frequency, etc

What you'll bring to the role

• Experience in supporting the development and implementation of a commercial change roadmap or large transformation programmes
• Previous experience in gathering and scoping out current processes, to streamline and set a centralised processes and systems to ensure business areas can effectively communicate commercial changes to their customers.
• Demonstrable success in defining and launching propositions into the market with the ability to understand / measure effectiveness of launches

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing [email protected]. We’re here to support you in changing up your career.