Commercial Customer Success Manager

Jasper is looking for an experienced Commercial Customer Success Manager to drive Jasper’s strategic renewals while working closely with our customers to ensure ongoing adoption and success. This role is highly cross-functional, and you will regularly interact with our sales, product, marketing and engineering teams to ensure we advocate for our customers’ voice. In this role, you’ll own the execution of our business customers’ journey while also ensuring ongoing adoption for our high spend self-serve customers. You will join an existing team and be ever-adapting to the changes in our business.

Our target customer is composed of content creators, marketing teams and marketing leaders at growing and established companies. We help companies leverage artificial intelligence to accelerate content production and unlock their best ideas. We see AI as a partner that can help break through writer’s block, create fine-tuned imagery, and repackage content for different formats, languages and tones.

The role is open to candidates located in the US and can be remote within the United States. We have offices in Austin, TX and Salt Lake City, UT with employees based across the US and Australia. We've built a strong foundation to support remote employee engagement with other teams. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth.

• Own a book of Jasper's commercial customers and drive renewals and ensure retention for these accounts.
• Work with about 80-100 of our SMB and midmarket customers to leverage AI in their specific industry and business.
• Serve as a customer advocate: build a strategy to manage the engagement and success of our customers.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

• 2-3 years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.
• Experience managing complex accounts and renewals.
• You have excellent interpersonal skills with a history of building strong business relationships.
• You're an influential communicator with experience presenting to small and large audiences.
• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Nice to have:

• Experience working with generative AI and working with a variety of different industries.
• Experience working at a SaaS company in the CRM or data services space.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range at offer for this role is $80,000 - $95,000. Compensation may vary based on relevant experience, skills, competencies and certifications.

• Comprehensive Health, Dental and Vision Coverage that start on day 1 for our Employees and Families (Jasper.ai covers 100% of the premium for employees)
• 401(k) program with company matching
• Monthly Wellness reimbursement and flexible time-off to encourage a healthy work-life balance
• Generous budget for home office set up 
• Learning and Development opportunity, plus individual budget
• Paid parental leave
• Travel Perk Program 

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.