Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Customer Success Manager in United States.
This role sits at the intersection of customer success, technical advisory, and commercial growth within a fast-moving AI and developer-focused environment. You will own the post-sale customer journey for a portfolio of commercial accounts, ensuring successful onboarding, strong product adoption, and sustained business value. Acting as a trusted advisor, you will help customers integrate and scale an AI-powered search platform within their workflows and applications. The position requires balancing high-touch engagement with scalable success strategies to support a growing customer base. You will proactively identify risks and expansion opportunities while ensuring customers achieve fast time-to-value. This is a highly collaborative role where you will influence product direction and customer experience across a cutting-edge AI ecosystem.
Accountabilities:
- Own a portfolio of commercial customers across the full lifecycle including onboarding, adoption, renewal, and expansion
- Drive rapid time-to-value by guiding customers through integration, implementation, and best-practice adoption
- Monitor customer health, usage data, and engagement signals to proactively identify risks and growth opportunities
- Manage renewal processes and identify upsell and cross-sell opportunities with strong commercial awareness
- Build scalable customer success assets such as guides, documentation, tutorials, and reference materials
- Collaborate with Sales, Product, and GTM Engineering teams to ensure a seamless customer experience
- Serve as the voice of the customer by providing actionable feedback to influence product development and roadmap priorities
- Support a mix of high-touch and programmatic engagement strategies for a high-volume customer base
- Ensure consistent communication and relationship management across technical and business stakeholders
- 2–4 years of experience in Customer Success, Account Management, Implementation, or similar B2B SaaS roles
- Proven ability to manage a high-volume customer portfolio with strong retention and expansion outcomes
- Strong communication and relationship-building skills with both technical and non-technical stakeholders
- Ability to navigate technical discussions with developer-focused customers and engineering teams
- Experience using CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Self-starter mindset with strong ownership and accountability for customer outcomes
- Commercial awareness with the ability to identify expansion and growth opportunities
- Preferred: familiarity with AI/LLM frameworks such as LangChain or similar technologies
- Competitive compensation with On Target Earnings (OTE) ranging from $155,000 to $185,000
- 100% employer-covered medical, dental, and vision insurance for employees and dependents
- 401(k) plan with up to 4% company match and immediate vesting
- Paid parental leave (20 weeks for primary caregivers, 12 weeks for secondary caregivers)
- Remote work reimbursement of up to $85/month for internet and mobile expenses
- Company-paid short-term, long-term disability, and life insurance coverage
- Flexible remote work arrangements across the United States
- Opportunity to work in a fast-growing AI and developer-focused technology environment
- Career growth opportunities within a highly innovative and global organization.
Requirements:
Benefits:
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Date Posted
04/29/2026
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