Commercial Customer Support Spclst.

Job Description

The Position

Customer support specialists assist customers with inquiries or concerns related to a company’s products or services.

Responsibilities 

• Operations of monthly sales in opening and closing periods

• Creating orders for Exfactory and Quality Compliant Orders & Samples

• Follow-up and reporting wholesalers of stock levels

• Calculating RTM quota and realization for CIP

• Due Diligence and Contract process of wholesalers

• Communication with patients, pharmacists or doctors with corporate commercial e-mail

• Follow-up campaign process and inform the wholesalers

• Entering price and discount changes to the SAP after Ministry of Health notification

• Calculating FoC and Volume Discount payments

• Follow-up the return process and creating return into SAP System

Required Education, Experience and Skills

• 1 year or more of Customer Support experience

• Minimum Degree of Bachelors

• Analytical and problem-solving skills

• Good planning and project management skills

• Must be proficient in Microsoft Office applications, data analysis and other salesforce tools

• Strong communication, organization, and negotiation skills

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1