Commercial Operations Manager

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Commercial Operations Manager is responsible for monitoring and reporting on sales pipeline health and sales KPI’s. Routine responsibilities include the collection, analysis, and reporting of sales related data and KPI’s in an on-going effort to increase overall sales productivity. You will also oversee the successful operation of our SFDC platform – both through direct as well as project management efforts. You will be fluent in data management, data structuring & reporting methodologies for multiple platforms (SFDC, Power BI, etc).

This role is an excellent opportunity for a team player looking to hone their Commercial Operations skill set in a fast-paced, cross-functional and high-growth environment. This person will embody the spirit of continual process improvement and constantly be looking for ways to both reduce the friction of our sales processes and improve the usability of salesforce.com.

This is a hybrid work position, reporting into the Director, Global Sales Operations and may require occasional travel for sales meetings and trainings.

Commercial/Sales Operations – Core Functions:

Drive successful Operating Mechanism strategy through owning the standing weekly administration of all required items (reporting, business updates, coordinating global teams on one schedule, etc)

Proactively monitor, identify & drive action on core data insights; use to drive internal & process improvements

Improve team performance & actionable insights through the active management of standard and customized salesforce reports and dashboards

Work with Director, Commercial Operations to define quarterly objectives, standardize business reporting, and create dashboards for sales leadership and executives

Own the administration & calculation of all Commercial compensation plans; participate in yearly plan reviews and propose new plan changes

Create both standardized and custom reports, conduct quantitative sales analysis, provide support for sales programs, and assess future needs.

Metrics & Pipeline Analysis: 

Analyze to understand the health of the sales funnel with a proven ability to visualize & make recommendations for improved sales strategies or data inefficiencies.

Analyze commercial KPI’s, process & strategy to proactively drive revenue & margin forecast achievement

Contribute to KPI development as they relate to accelerating business reviews

Partner with other key commercial partners (CX) to drive cross-functional improvements including – but not limited to - SFDC & other continuous improvement projects

Key Connector & Partner with Marketing & MES team to drive regular reporting & ad-hoc project support, including optimizing lead qualifications and lead scoring alignment

Salesforce .com & Commercial Technology stack

Administer company’s Salesforce CRM platform and connected support tools, ensuring data structure meets the needs both of the Sales team and the Company & managing external contractors as necessary

Drive the successful completion – and on-time delivery - of standard improvements & upgrades with our external contractors

Be the point person between Sales and the Company’s overall technology platform and tools that connect with Salesforce .com

Partner with Sr Mgr, Training & Enablement to ensure ongoing optimization of commercial team utilization within Salesforce

Ensure Salesforce data quality, adoption and utilization are meeting defined goals

Own and maintain the Products, Price Books and quote generation and approval process in Salesforce

Owning the end-to-end process of tracking the sales process and conversion rates throughout the sales funnel

Pattern recognition: Knowing when adjustment is needed in order to improve sales performance down the funnel

Building reports that inform sales reps, managers, and leadership on historical results, current performance, and expected results in the future

Administering & managing core CRM platform & supporting software from a business operations perspective on a daily basis

Operating in a fast-moving, high-paced environment with a high-degree of personal accountability

Who are we looking for?

o Clear communicator with excellent written, verbal, and listening skills.

o Creative problem-solver with a positive, solution-based mindset

o Interested in building a business & comfortable not having all the answers

o Ability to build relationships effectively across global teams.

o Proactive and willingness to dig in with little direction…. A self-starter.

o Proven experience with sales operations and data strategy.

o Excellent critical thinking skills with the ability to break down ambiguous problems into management components, think through solutions, and communicate clearly to all departments/stakeholders.

o Aware of evolving needs and opportunities, showing flexibility in doing whatever is appropriate to support the Company’s success

o Creative problem solver.

Education – BS/BA degree or related degree

Knowledge/Experience

Minimum 4+ years sales operations experience; capital and business to business sales preferred

Proven skills –

Salesforce.com administration:

Core understanding of SFDC structure & ability to troubleshoot technical issues

Knowledge of features and functions, such as Leads, Opportunities, Activities, Campaigns, Forecasting, Territory Management, Reports & Dashboards, Email Integration, etc

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.