Commercial Operations Specialist

Role Overview 
We are seeking a dynamic individual to take on a dual role as a Growth Specialist. This role is critical in driving the implementation of data-driven insights and empowering the sales team by combining the responsibilities of data analysis and enablement. The successful candidate will work cross-functionally with sales, client success, and marketing to execute an efficient, cohesive, and data-driven strategy to accelerate revenue growth. 

Key Responsibilities 

• Implement data-driven insights to guide decision-making across commercial operations. 

• Develop and maintain sales enablement tools, training materials, and resources to boost the effectiveness of the sales team. 

• Collaborate closely with internal stakeholders, including sales, marketing, and client success, to ensure alignment and streamline processes. 

• Leverage Salesforce, and analytics tools to manage responsibilities effectively, reducing handoffs and improving execution efficiency. 

• Work with the head of revenue operations and internal stakeholders to formulate key insights and enablement, ensuring strategies are quickly executed and implemented. 

• Ensure workload feasibility through prioritization and by automating routine tasks, such as reporting and dashboard management. 

Organizational Benefits 

• Improved efficiency and faster execution of strategies by having a holistic understanding of data insights and enablement requirements. 

• A comprehensive approach to addressing challenges and opportunities, leading to informed and impactful decision-making. 

Educational Background 

Bachelor's Degree (mandatory): 

• Fields: Business Administration, Marketing, Data Science, Analytics, or a related field. 

Advanced Certification (preferred): 

• Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Sales Cloud Consultant). 

• Google Analytics, Tableau, or Power BI certifications. 

Key Skills 

Analytical & Technical: 

• Proficiency in Microsoft Suite (Advanced Excel skills, PowerPoint, etc) 

• Proficiency in data analysis tools: Tableau, Power BI, SQL. 

• Strong familiarity with Salesforce CRM and Salesforce reporting. 

• Experience with automation tools (Zapier, Alteryx) and workflow optimization. 

• Ability to identify key merchant opportunities in order to drive growth across the merchant base. 

Sales Enablement: 

• Ability to create impactful materials, briefs, enablement resources, and tools. 

• Knowledge of sales methodologies 

Collaboration & Communication: 

• Proven track record of cross-functional collaboration (Sales, Marketing, Customer Success). 

• Exceptional interpersonal and presentation skills. 

Process Optimization: 

• Expertise in streamlining workflows and reducing manual intervention via automation. 

• Experience in automating reporting dashboards and optimizing sales tools. 

Soft Skills: 

• Strong problem-solving and critical thinking abilities. 

• High adaptability to a fast-paced, data-driven environment. 

Work Experience 

Industry Experience: 

• Preferably in SaaS, Fintech, or technology-driven organizations. 

Years of Experience: 

• 2–5 years 

Educational Background 

National Diploma / Bachelor's Degree / Honours  

• Fields: Business Administration, Digital Marketing (performance focussed), Data Science, Analytics, or a related field. 

Advanced Certification (preferred): 

• Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Sales Cloud Consultant). 

• Google Analytics, Tableau, or Power BI certifications.