Commercial Payment Operations Specialist II

Responsibilities:

The Payment Operations Specialist provides support for Account Analysis and Liquidity activities with an emphasis on operational excellence and superior customer service.  Contributes and champions process improvement ideas and a culture of continuous improvement and enhanced customer experience.  Develops and maintains effective working relationships with peers while operating effectively in an environment of cooperation and change. Works directly with vendors to resolve issues and identifies and escalates risk/issues where appropriate. 

Primary responsibilities include: 

• Process incoming maintenance requests meeting established productivity goals
• Monitor all requests to ensure SLAs are met
• Able to solve problems of low to medium complexity.  
• Apply customer invoice payments for services rendered
• Provide timely reporting of outstanding invoices
• Collaborates with other team members to ensure SLAs are met
• Acknowledges and responds to incoming tickets and/or inquiries
• Provides project support for new services and other billing projects
• Generates daily sweep package and ensures trades are completed daily by deadline
• Completes daily settlement of liquidity products meeting established SLAs are met 
• Accurately maintains daily liquidity artifacts on a shared drive
• Knowledge of mainframe applications
• Support continuous improvement for an efficient and customer-centric process
• Ensure process documentation is complete and accurate
• Make recommendations for efficiency and/or improved customer experience.
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Qualifications Education Certifications and/or Other Professional Credentials

• Required Qualifications

  • 3+ years accounting/settlement experience and strong customer service skills
  • Experience with cash management products and liquidity products highly preferred
  • Ability to effectively communicate with customers Client Services TS Sales and RMs
  • Ability to plan and prioritize workload to meet critical SLAs
  • Experience reconciling accounts with strong analytical skills
  • Ability to work under pressure with efficiency and accuracy 
  • Proficient in data entry
  • Strong attention to detail
  • Strong customer service skills
  • Strong verbal/written communication skills 
  • Knowledge of Mainframe applications 
  • Strong knowledge and work experience with Microsoft applications including advanced Outlook Excel Word and Power Point.
  
  

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 9:00am to 5:30pm hybrid 4 days on-site 1 day remote

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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