Commercial Roofing Manufacturer Technical Services Administrator (M01)

MuleHide, a part of ABC Supply, North America’s largest wholesale distributor of exterior and interior building products, is looking for a talented, enthusiastic technical professional who loves to deliver world-class service as an expert in low-slope commercial roofing systems. We are currently looking for aTechnical Services Administratorto join our team. In this role, you will be a resource to roofing contractors, architects, distribution partners, territory managers and others needing technical expertise related to commercial roofing systems; the areas of concentration being single-plies, modified bitumen, and elastomeric coatings. If you are experienced in commercial roofing systems, the installation process, and have a passion for solving problems, this may be the perfect opportunity for you! Specific duties include: • Responding to phone calls and emails to provide technical solutions • Provide clear oral and written communication regarding product and system installation instructions • Able to interpret and apply information regarding UL, FM, or other code compliant assemblies • Timely processing of information using online software. Tasks include review of warranty applications, inspection reports and project documents and requirements. • Capable of reviewing and understanding construction specifications and blueprints • Other duties as assigned. Specific qualifications include: • Calls must be answered till 7 pm ET, 6 pm CT, and 4 PM PT • Knowledgeable and able to demonstrate experience with Single-Plies, Modified Bitumen and various Coatings products/systems • Excellent interpersonal and communication skills • Detail-oriented with organization skills • Strong computer skills • Field technical experience and/or sales experience is a plus • Bilingual-Spanish, a plus • Some travel may be required MuleHide values hard work and dedication and rewards its associates with an excellent compensation package. Benefits include: • Health, dental, and vision coverage – eligible after 60 days, low out of pocket • 401(k) with generous company match – eligible after 60 days, immediately vested • Employer-paid employee assistance program • Employer-paid short term and long-term disability • Employer paid life insurance • Flex spending • Paid vacation • Paid sick days • Paid holidays Equal Opportunity Employer / Drug Free Workplace ABC Supply / MuleHide Products values diversity and we actively encourage women, minorities, and veterans to apply Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote