Commercial Sales Enablement Specialist

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Sales Enablement Team provides real time support to Commercial Inbound and Outbound Sales and Commercial Retention Sales Teams, ensuring orders are within a serviceable geographic territory and maintain order entry databases
Responsibilities

• Receive new order sales escalations from Commercial Sales/Retention Teams, resolving road blocks to order entry.
• Responsible for determining real-time Commercial address serviceability and following business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.
• Maintaining Department mailboxes according to the requests from the Commercial Sales/Retention Teams.
• Maintain proper tracking and root cause of escalations, following business standards and procedures.
• Respond to customer escalations, prior to service installation, meeting/providing Customers and Sales Reps needs, while remaining within departmental guidelines.
• Provide real-time feedback to Sale Reps regarding order entry errors.
• Perform Beta testing on new sales tools and system enhancements.
• Provide order entry fall out support for the Commercial Sales Channel.
• Provide new build support by updating customers and sales reps throughout the survey and construction process.

Qualifications

• High School diploma or equivalent.
• Previous Sales or Customer Service experience preferred.
• Experience in a fast-paced call center environment preferred.
• Requires excellent verbal and written communication skills.
• Ability to multi-task and solve problems - independently.
• Schedules may include Days, Evenings Up to 7pm and Saturdays.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Tyler