Commercial Solutions Analyst

See yourself at Twilio

Join the team as our next Commercial Solutions Analyst on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we're on a journey to becoming a globally antiracist company that supports diversity equity & inclusion wherever we do business. We employ thousands of Twilions worldwide and we're looking for more builders creators and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious action-oriented Commercial Solutions Analyst for the Commercial Solutions Team who lives the Twilio Magic to support our [Sales and Finance partners]. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define process shaping the [Sales Team’s] selling motion appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!  You will be passionate dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Responsibilities:

• Collaborate with and establish solid trusted working relationships with team members Product Management Commercial Legal Billing Operations Order Management and Finance with the ability to identify policy process and tooling automation requirements.

• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service pricing and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer.

• Provide end-to-end quote to signature support for AEs including: CPQ quote building pricing and order form approvals assistance OF creation Docusign execution and opportunity closure.

• Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers.

• Contribute to new and update existing contract processes and training materials for the Sales and GTM Operations Teams in order to build a robust and effective selling motion.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management Sales Operations Sales Finance or Business Operations preferably in contracting procurement or billing operations. If no degree a minimum of 3 years relevant experience is required.

• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.

• A willingness to work closely with AEs throughout their sales cycle provide exceptional customer service and enable the best sale possible for Twilio.

• A diligent detail oriented skill set able to work in a fast-paced environment and juggle multiple responsibilities at one time while remaining extremely organized.

• Excellent verbal and writing skills and the ability to comprehend complex written concepts

• High integrity character that aligns with the Twilio Magic

Desired:

• Comprehensive experience in Salesforce Docusign CPQ Conga CLM MS-Office and / or G-Suite

Location:

This role will be remote and based in the United States but is not eligible to be hired in CA NY NJ WA PA CT or District of Columbia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $69600 - $87000

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.