Communication & Marketing Manager (ITSM)

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together!

Key Responsibilities

• Proactively advise and lead multiple communication strategies for technical areas
• Leads marketing and organizational change moments around product launches and customer/stakeholder impacting changes/updates
• Host large infoshares and focus groups with various audiences
• Frequently partner and consult with stakeholders to understand and deliver on priorities
• Build survey program through a mix of quantitative and qualitative methods
• Design communication and marketing roadmap for the ITSM/Risk organization
• Partner with internal UX/UI team to deliver best in class training & marketing material
• Contribute to setting the direction for the ongoing maturation of ServiceNow to ensure maximum effectiveness

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Qualifications

• 3 plus years of experience leading communication and marketing objectives in a fast-paced technology environment
• 3 plus years of proven ability facilitating or creating technical training materials
• Editorial experience strongly preferred
• Understanding of design and surveying tools
• Experience working and interacting in a product and risk driven environment
• Knowledge of Agile development methodologies is preferred but not required
• Work experience with the ServiceNow platform is preferred but not required
• Proven ability to build and maintain relationships through various communication channels
• Strong writing and interpersonal skills
• Proactive mindset that anticipates roadblocks or opportunities and manages issue escalations
• Able to articulate complex ideas, problems and designs to varied audience

Education

• Bachelor's degree in relevant field Communications, Marketing, Journalism, Public Relations, etc)
• Communication or marketing certification, desired

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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