Communication Product Owner - Print

As the Communication Product Owner for Print, you will be responsible for the strategic development and implementation of all printed customer communications across the customer journey. You will execute and continuously refine Gas South’s printed customer communications, ensuring continuous improvement of the customer experience. You’ll be the subject matter expert (SME) for our print communications platform, working closely with the Marketing and Customer Experience teams to support initiatives that have a print communications component. In addition, you’ll be responsible for keeping the company abreast of new system functionality and platform enhancements that support our commitment to delivering an exceptional customer experience.  This position will require strategic thinking, methodical execution, and stakeholder management, as well as expertise in communication products and technologies.

Are you a fit?

This is a high-impact role that requires critical thinking, robust project management skills, and a strong bias towards execution. You are organized, thorough, and appreciate efficient processes. You can provide consultative direction to your internal stakeholders regarding strategy that delivers effective communications to customers. You care about the quality and effectiveness of design and layout. You take an active part in enhancing the team’s effectiveness, supporting colleagues, and ensuring an open and inclusive environment.

Other stuff we like:

• Bachelor’s Degree, ideally in a technical field.
• Minimum of three (3) years of experience as a Product Owner in a technology setting.
• Knowledge of communications platforms or technologies, print experience a plus.
• Experience managing vendor relationships as well as vetting and selecting new vendors.
• Analytical skills with ability to identify problems and opportunities, weigh the relevance and accuracy of information, generate and evaluate solutions, and make recommendations.
• Ability to communicate across multiple audiences, from individual contributors to executives.
• Experience organizing, planning, and executing projects from the envisioning stage through implementation, involving both internal and external personnel.
• Strong customer empathy and experience shaping product direction based on customer needs.

More details on what you would be responsible for:

• Set the vision and direction, and develop the roadmap, for our print communications platform.
• Execute daily print communications processes, from file generation to mailing confirmation. Implement change requests, such as targeted messaging, through vendor tools. Monitor daily performance.
• Create and maintain documentation pertaining to related processes and applications.
• Manage print vendors to meet established performance and service level standards.
• Serve as SME on projects with a communications impact, partnering effectively with PMO, internal stakeholders and external vendor resources to consult and recommend solutions.