The Communications and Engagement Lead develops and executes engagement strategies to drive employee participation and retention in benefits programs collaborating with sales teams and improving communication initiatives.

Description and Requirements
The Opportunity
The National Accounts Communication and Engagement Lead (CEL) is a strategic communications and enrollment expert responsible for developing and executing end-to-end engagement strategies that drive employee participation utilization and retention.
Partnering closely with the National Accounts Sales and Service team this role supports the growth of MetLife's benefits product portfolio by influencing enrollment outcomes and improving employees' understanding and appreciation of their benefits. The CEL uses data-driven insights on eligibility participation engagement lapse and utilization to design communication strategies that enhance employee education and engagement as well as long-term value for employer clients through retention and persistency.
This role provides pre-sale and post-sale support including managing RFP responses participating in finalist opportunities and implementing new business while also collaborating across internal teams to deliver a seamless experience for the employer and their employees.
Key Responsibilities :

• Develop and execute data-driven communication and engagement strategies that improve enrollment utilization and retention outcomes.
• Partner with National Accounts Sales and Service teams and other internal partners to analyze customer and plan data to provide consultative guidance on holistic engagement solutions and enrollment strategies by measuring effectiveness identifying opportunities and recommending improvements.
• Leverage consultative techniques to review communication strategies requirements deliverables and alternatives aimed at driving enhancements to the employee experience throughout the year not just during enrollment - driving awareness education utilization and improve retention.
• Lead end-to-end communication planning and opportunity pipeline management across the customer lifecycle from RFP through implementation and ongoing engagement navigating the complexities of operational processes and tools.
• Manage a customer block ensuring high-quality delivery strong relationships and alignment with business goals.

Required Qualifications :

• 7+ years of experience in communications consulting benefits consulting or a related role.
• Proven experience working independently and strategically with employer clients and cross-functional teams exhibiting an understanding of the end-to-end process to execute communication initiatives.
• Strong analytical skills with the ability to translate data into actionable engagement strategies specific to an employer.
• Excellent presentation written and verbal communication skills with a consultative approach and ability to "read the room" through focus on strategic innovative techniques that resonate most with the employer client.
• Bachelor's degree or equivalent experience.

Preferred Qualifications

• Experience in the insurance industry (sales product marketing or wholesaling) with a strong understanding of MetLife's products and services.
• Knowledge of employee benefits and enrollment and engagement strategies.
• Strong project management skills with the ability to manage multiple priorities.
• A natural curiosity to try innovative techniques to engage employers/customers both in person and virtually

The expected salary range for this position is $80000 - $110000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$80000 - $110000
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