Communications and Surveillance Platform Manager

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

For more information visit www.marex.com

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
IT runs our enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. Our Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications and Surveillance, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code / automation & innovation. IT also includes our global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling (Jira).
As a Communications and Surveillance Platform Manager you will lead the team responsible for managing the global voice and messaging infrastructure within Marex including office telephony, mobile solutions, voice recording platforms and 3rd party messaging solutions. 

You will oversee several voice and messaging platforms used across our regional offices ensuring that the platforms are highly available, secure and have required data archiving and retention policies in place to ensure compliance with regulations and company policy. 

You will influence and drive the strategy of voice and messaging communication at Marex and oversee projects to deliver on that strategy. You will be a line manager for regional IT communications analysts, but hands-on with implementation and support, which may include out of hours and weekend work. 

Responsibilities:

Role specific:
• Lead the vision and implementation of modern Voice Services across the organisation.
• Ensure Voice Services are resilient and required testing is completed in line with internal policies
• Architecture and Project consultation for new Voice service requirements.
• Track and manage the Voice Service costs, manage the relationships with vendors, manage renewals and identify cost/value optimisation initiatives that meet the organisation’s objectives.
• Work with the Compliance Team to ensure voice and messaging data archiving and retention processes meet compliance requirements, report and address any gaps that are identified.
• Coordination of Voice projects being delivered on time and on budget.
• Maintenance of the Voice Services in line with internal Security and Operational standards.
• Provide Operational support and escalation as required for Voice Service issues, ensuring close collaboration with Service Desk staff, knowledge is shared, and operational work items are tracked and managed.
• Ensure operational excellence and making sure services remain stable.
All staff:
• Ensure compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA’s Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/ or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Competencies:

• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience:

Essential:
• Front Office Trading Environment
• Cisco Call Manager systems / Cloud 9
• Red Box / Orex / Voxsmart
• Telephone lines (BT & Six Degrees)
• Private Wires (IPC & Flexenet)
• Session Border Controller (SBC) integrations
• Vodafone / O2 mobile services
• MS Teams voice SIP integrations
• Chat Platforms and surveillance tooling
• Global Relay integrations
• Various softphone platforms (mobile/ desktop)
• UCaaS management experience
• Supplier Management
• IT Service Management
• Understanding of overall Telecommunications services, protocols & general IT services
• Comfortable multi-tasking
• Strong analytical and troubleshooting skills
• Strong Oral and Written Communication Skills
• Motivational Skills

Desirable:
• Experience with establishing voice quality assessment and monitoring tools/platform
• Experience with network package analysis tooling
• Multivendor interoperability of voice solutions (MS Teams, AudioCodes, Cisco, SIP endpoints)

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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