Communications Associate

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.

About the role:

You will be expected to oversee and manage internal information for Enova, with an emphasis on Enova’s Contact Center. You will be responsible for the organization, structure, design and content that is created and shared within the company. You will create communication strategies that drive engagement and operational outcomes. You have a passion for written communication and a proven track record of managing and marketing operational objectives.  You have the ability to take initiative and lead without formal direction and the autonomy to create and drive communication initiatives. You are a wordsmith who can juggle several projects at once, with strong project management skills and impeccable attention to detail.

What you’ll be doing:

• Developing and implementing communications strategies to support Enova-wide and contact center initiatives 
• Producing high-quality, on-brand content across comms channels, including Slack, newsletters, emails, intranet pages, posters and digital signage
• Supporting all aspects of communications for Call Center leadership, including proposing communication strategies, advising on approaches and drafting and editing written communications
• Creating and executing communication plans to facilitate change management and project implementations
• Advising internal clients on communication approaches to help achieve desired outcomes and maximize employee engagement
• Setting agendas and arranging presentation decks for the biannual Contact Center Town Hall meetings 
• Acquiring and maintaining a detailed knowledge of Enova’s business, strategies, policies and initiatives
• Working with key internal stakeholders to brainstorm content ideas that align with the company’s strategy and support Contact Center and broader Enova initiatives
• Ensure content on the company intranet is up-to-date, on-message and presented in a way that provides a good user experience
• Support broader communication initiatives and programs, including virtual and in person events as part of our Awesome Place to Work committee

We’re excited about you if you have: 

• A Bachelor's degree in Communications, English, Journalism or related field
• 3-5 years of corporate or operational communications experience 
• Experience managing departmental intranets
• Proven experience with communications regarding company change management and corporate reputation
• Experience and ability to interface with different levels of positions
• Superior writing, editing and proofreading skills
• Excellent organizational, strategic and interpersonal skills
• Technical knowledge of Google Workspace applications 
• Previous experience supporting call center communications
• Experience working for a consumer financial services company

Our Communications Team:

The Communications team is responsible for creating the strategy and execution of communications programs for the most visible company initiatives.