Communications Coordinator

Where compassion meets innovation and technology and our employees are family.

GENERAL PURPOSE OF JOB:

The Communications Coordinator is responsible for performing a wide variety of routine to complex member service related activities and projects aimed at maximizing member satisfaction and member retention. The Coordinator will manage and direct the activities of the Member Service Specialist. The Communications Coordinator reports to the Manager, Communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration as required.
General Responsibilities:

• Maintains utmost level of confidentiality at all times.
• Adheres to Health System and Health Plan policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Tracks and gathers data and other necessary information for preparing various reports in support of Member Services and Outreach related functions.
• Performs other duties as assigned.
   

Communications Responsibilities:

• Must be up-to-date on Medicaid related information and be able to articulate complicated health-related information to Members in a way that they will understand.
• Based on the Chief Medical Officer and Medical Directors priorities, researches and identifies health issues and common illnesses to develop educational materials for DHP Members and the community.
• Ensures that all content is culturally appropriate, written in plain language, is at the 6.0 reading level and is correctly translated.
• Composes and types correspondence, reports, and presentations when appropriate.
• Assist with the daily oversight of Member Services Specialists ongoing projects to ensure they are completed timely and accurately.
• Assists Director and Manager with identifying areas for improvement pertaining to member communication/engagement.
• Oversee the internal and external coordination of video production segments.
• Participates in the activities associated with achieving the Department Strategy to effect membership growth and retention.
• Will be responsible for the collection of website and social media analytics for reporting purposes.

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Social Media:

• Develop social media communication strategies and effectively implement and maintain the content and layouts for all Social Media platforms.
• Assists with the approval process of social media and DHP website content.
• Work with other department Directors to ensure all necessary information is made available for the general public and members.
• Manage all communication between members/potential members and strategize new project plans to ensure efficiency of social media.

Development and Execution of Communication Strategies:

• Assist Manager in identifying and developing the communication strategies and health campaigns set forth by the Director of MSO Department.
• Conducts formative research and applies the findings to develop forms of communication strategies that educate the Members about various health and wellness issues that promote better health outcomes for Members.
• Will measure the return on investment of ongoing communication strategies that provides management with insight to which strategies are effective, need improvement, or need to be eliminated.

SUPERVISORY RESPONSIBILTIES:

• Assists with the operational performance of the Member Services and Outreach Department and the Member Services and Outreach Staff.
• Responsible for ensuring that the day to day operations and outcomes of the MSO departments are met along with annual deliverables.
• Assists with providing the Member Services Specialist and Community Outreach Representatives with education on the URAC and Uniform Managed Care Contracting requirements as it pertains to this Department.
• Assists with the identification of the needs and the development of programs, policies, and procedures for the Member Services and Outreach Department.
• Maintains composure, effectiveness, and flexibility under pressure.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree; or two-three years related experience and/or training; or equivalent combination of education and experience.
• A high level of demonstrated experience computer skills is required to include, but not limited to: Microsoft applications (Word, Excel, Access, and PowerPoint) and other database skills, etc.

ADDITIONAL INFORMATION

• Will need to be able to travel and work occasion evenings and weekends.