Communications Manager

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Job Summary

Plan, implement, direct and manage the process of routing inbound, outbound calls. Ensure delivery of high quality communication services to employees, associated physician offices, vendors, partners, patients and their families. Implement workflow processes and procedures for establishing and maintaining effective communications between all departments.

Bachelors Degree or 4 years of related experience required.

Qualifications:

BLD - Bachelor's Level Degree: Business Administration/Management (Required)

Call Center, Management

Skills

Active Learning, Active Listening, Communication, Complex Problem Solving, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Monitoring, Project Management, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.