Communications / Network Engineer I

Primary Responsibilities and Essential Functions

• Under general supervision, executes routine network implementations for new technology.
• Provides reviews with operational boundary partners and compiles information for detailed method of procedures and when needed.
• Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
• Partners with Operations and Engineering to test and validate functionality, management and performance for existing and new technologies.
• Supports implementation/deployments of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
• Works with vendors to ensure equipment is installed and operating properly and resolves problems.
• Manages small, more routine projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
• Coordinates with other departments to ensure the network is available and configured to exceed market demands.
• Compiles information for network infrastructure operational standards.
• Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.
• Provides basic engineering and operational support to other groups such as Cox Business, Provisioning, and Sustaining Engineering.
• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
• Prepares and delivers technical documentation and presentations.
• Ensures long term technology goals are consistent operationally across all groups.
• Partners with change management for impact identification, network validation, MOP creation and execution of activities.
• Opens, tracks, executes, and resolves escalated trouble tickets from Tier II related to outages and trouble conditions on network platforms. Provides technical support for all Cox transmission media.
• Partners with Vendors when needed to validate bugs etc. for break fix.
• Operates to meet network reliability and availability metrics set forth by Cox Standards.
• Provides post-incident information and details for documentation when needed.
• Potentially works with other business partners to manage local network tools to ensure network health and tool availability.

Minimum

• 1 or more year of experience preferred in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects.
• Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.
• Demonstrated problem solving and analytical thinking skills.
• Ability to work in 24/7 environment and on-call as required

Preferred

• BS/BA degree in related discipline strongly desired (i.e. Engineering, Computer Science, or similar technical degree).
• Certifications: NRS I, CCENT, Network +
• Experience in telecommunications industry desired - preferably 2-3 years operating in a tiered level technical service assurance and/or service implementation environment
• Demonstrated troubleshooting and diagnostic capabilities
• Working knowledge of various manufacturers' telecommunications equipment.
• Working knowledge of backbone and metro architectures and technologies.
• Participation in SCTE and related certifications

About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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