Communications Senior Account Manager (Remote)

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

A Communications Senior Account Manager has primary responsibility for the management of client accounts. You will focus on the accurate and timely delivery of work, ensuring commercial success for both client and agency. This is the ideal role for someone who is motivated and talented in building client relationships and managing multiple projects to tight deadlines.

How you'll make an impact

Client Delivery:

• Coordinate and assist with planning and establishing timelines.
• Participate actively in client calls and client meetings e.g. take a central role in discussions on specific materials you are responsible for
• Carry out regular client reviews to optimise ways of working.
• Develop, implement, and manage project plans in with the client.
• Initiate and promote continuous improvement of procedures, processes, standards to gain cost effectiveness and efficiency, and execute implementation.
• Build and maintain strong client relationships.
• Meet regularly with clients' team to plan and progress activity.
• Support the growth of our communications offer through opportunities to clients.
• Manage the level of service provided to assigned accounts to meet revenue, profitability and retention goals and client expectations.
• Develop and deliver detailed, accurate and timely revenue forecasts to principal consultants

Relationships:

• Build strong relationships and own day-to-day account project management effective project implementation
• Brief creative teams in a simple, concise way, ensuring, at all times, that they are fully aware of the client's requirements and have a written brief
• Assist where possible with the coaching and development of more junior members of the team for example, Account Executives and Account Managers
• Proactively support your manager, suggesting new ideas and questioning thinking where appropriate
• Build and maintain relationships with creative, operations and the wider team (including suppliers)
• Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders

Administration:

• Weekly completion and distribution of client status reports during live projects
• Completion and distribution of a client meeting
• Ensure all jobs have a statement of work approved by internal stakeholders and the client
• Accurately record all chargeable and non-chargeable time
• Case study creation
• Liaise with suppliers to invoices for the monthly invoicing process, where required.

In addition

• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, governance and Gallagher's shared values, in particular, putting clients at the heart of our business.

About You

Required: Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred: Internal HR Communications experience is highly preferred.

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.