Communications Specialist

NCQA is hiring a Communications Specialist. This role is responsible for driving Communications and Thought Leadership efforts by implementing a comprehensive communications strategy to promote NCQA programs, initiatives, and services to key audiences.

The ideal candidate will excel at managing multiple projects in a fast-paced, collaborative environment, while producing impactful communications in support of the organization's goals and objectives.

Healthcare and B2B communications experience is required.

Responsibilities

• Drive the tactical implementation of a comprehensive communications strategy.

• Create a variety of content for key communications platforms, ensuring quality, accuracy and effective storytelling that aligns with organizational messaging and strategies.

• Regularly liaise with Marketing, Product, and Public Policy team members, and identified clients for content creation and amplification.

• Work with agency partners to create deliverables and manage external thought leadership and media opportunities.
• Stay up to date on market trends and current events to identify opportunities or adjustments to branding and communications strategy.
• Draft and edit communications copy and material for internal and external audiences in accordance with NCQA branding, strategy, policy, and guidelines.

• Partner with Marketing, Product, and State and Federal Affairs to develop and identify thought leadership opportunities for NCQA leaders.
• Document processes and workflows to streamline approvals and create content pipelines.
• Collaborate with cross-functional teams to design and produce communications materials, such as collateral, promos, videos, podcasts, etc.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Communications, Marketing, Business, or a related field or equivalent practical experience.
• 5+ years of experience in Communications or Marketing.
• 2+ years of experience in a healthcare or healthcare-related organization.
• Strong verbal and written communications skills.
• Understanding of the established principles and concepts within public relations, strategic communication, media relations, and digital strategy.
• Ability to work collaboratively in a cross-functional team.
• Strong project management and organizational skills.
• Demonstrated ability to work in a dynamic and fast-paced environment.
• Keen attention to detail and deadlines.
• Proficiency with Microsoft Office Suite tools.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).